1

Has the company been in business long enough to know its business and develop a record of accomplishment of dependability?                             

Stability and longevity to serve in future.

Peace of mind and reliability.

YES

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2

Does the company have an office, its own equipment and materials warehouse, and a fabrication shop capable of producing customized ductwork to fit your needs?                              

Someone always available to take your call and serve.

Get the results from your call quicker and deal with a person, not a machine.

YES

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3

Does the company use radio-dispatched trucks?                  

Speedy service.

Get your system working again sooner.

YES

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4

Are its trucks stocked with parts and supplies?                               

Have what they need to do the job on the spot.

Fix the system and get you comfortable quickly.

YES

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5

Does the company offer planned preventative maintenance and full service agreements?

Service to keep your equipment operating and extend its life.

Keep you comfortable and service when you need it.

YES

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6

Does the company maintain a service history on customer equipment and problems?

Better predict, diagnose, and repair equipment failures

Keep your system working and fix it quicker.

YES

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7

Does the company have a separate division dedicated to deliver prompt, efficient service or cross-utilize employees?       

Specially trained and allocated personnel to provide service.

Quicker repair times.

YES

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8

Are the company's workers covered by liability insurance while working on your premises?                    

Protection against accidents.

Peace of mind.

YES

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9

Does the company provide a written agreement with written guarantees and warranties?                            

Know what you are getting for your investment dollar.

No hidden surprises or last minute extras.

YES

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10

Can the company supply favorable references from customers and the Better Business Bureau?                               

Proven history of reliable service.

Peace of mind.

YES

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11

Does the company provide continued training for all its installation technicians?

Assure the latest technology for the most efficient service.

Fix your system better, cleaner, and faster.

YES

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12

Does the company sell leading brands of quality, high efficient equipment?                    

Reliable and trusted products for longevity.

Worry-free comfort for many years.

YES

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13

Is the company licensed, bonded, and insured with EPA certified technicians?

Protect your rights as a consumer.

Protection for your family and home.

YES

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14

Are their trucks, uniforms and I.D. badges identifiable with the company name/logo?                           

Reputable name with a record of customer care excellence that can be verified.

Peace of mind, reliability, and dependability.

YES

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15

Is the company computerized and employing the latest technology?      

Ensures prompt and efficient customer service.

Timely response to your needs.

YES

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16

Does the company have a tradition of commitment to quality and excellence backed by a family name?

A trusted name and reputation as verified by the years of service and thousands of happy customers.

Worry-free service for the life of your system.

YES

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17

Do first class equipment manufacturers back the company?                            

Qualified, authorized and trained to carry the products sold.

Peace of mind and reliability.

YES

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18

Does the company offer you service at your convenience and not their leisure nights, weekends and holidays with no overtime charges?

Flexibility in scheduling.

Service when it’s convenient for you.

YES

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19

Does the company have 24-hour emergency service?                             

After hours problems are not a problem.

Service when you need it.

YES

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20

Will the company be around in the many years to come to support your needs?

With annual industry turnover rates, you can rest calmly knowing we will be here in the future, just as we have been all along.

Pick up the phone, talk to a person and get service within a few hours for the life of your system.  GUARANTEED.

YES

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21

Is the company recognized as a regional and industry leader?

Deal with a company whose competitors look to for guidance.  Sets the standards & continually raises the bar to provide better service.

Worry-free service.

YES

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22

Are trucks clean and service techs dressed in a professional manner?

Treat their assets like they treat yours.

Care and respect for you and your home.

YES

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23

Does the company have flat rate service repair rates that are quoted before any work is completed?

Know your costs before you begin.

No hidden charges and only the work you want is done and billed.

YES

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24

Does the company offer a pre-printed guaranteed “no haggle–no hassle” investment guide?

Upfront pricing.  Prices not based on the car you drive, the house, lifestyle, or income.

No surprises after the work begins. The price you are quoted is the price you  pay.

YES

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25

Does the company offer 100% consumer financing and accept all major credit cards?

Convenient and flexible payment plans with no payment period options.

Investment options to fit any budget to make owing your new system easy and affordable.

YES

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26

Does the company perform Manual J load calculations as recommended by ACCA, ARI, GAMA, EPA, DOE & Consumer Reports?

Assures correct size equipment is installed.

Maximum comfort with minimum utility costs.

YES

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27

Can the company perform a computerized Energy Analysis to illustrate the cost of operation of your current system versus a new system, and the payback period?       

You can budget your expected utility expenditures and possibly even invest in a better system with anticipated savings.

You decide you monthly expenses and can allow the system to pay for itself and create a positive tax-free cash flow.

YES

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28

Is the company active in local chapters and national trade associations representing the heating and cooling industry?

Stay current with latest industry codes, practices, trends, etc.

You get solutions based on current standards yielding better service.

YES

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29

Do the company employees wear floor-saving surgical booties and protective gloves, utilize drop clothes, and clean their workspace?

Peace of mind for your property.

Respect, maintain and protect your home and furnishings.

YES

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30

Does the company sell a full line of high efficiency, mid-efficiency and standard products to best suit your needs?                                  

The right product, the right solution at the right price…Right when you need it.

We only do what’s in your best interest so that you don’t have to be an expert to know if you have been served properly.

YES

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31

Will the company provide you with the best warranties in the business, guarantees second to none, and will they remove the system within 30 days of your request and refund 100% of your investment if you are not satisfied with the installation for up to one (1) year from the date of completion.

Your ultimate protection that your hard earned dollars are well placed.

NO RISK.  YOU CAN’T LOSE! ...ALL FOR YOUR PEACE OF MIND?            

YES

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32

Are you, the customer, the most important person in the world to the company, and given V.I.P. treatment as such?

You get what you want and need when you need it.

Treated with courtesy and respect at all times and appreciated as the person signing our paychecks.

YES

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